We Service What We Sell!

Technik Mfg, Inc. has invested in a solid system to ensure that our customers experience a very short amount of down-time in the event their Technik custom kiosk or vending machine product has problems. We maintain a solid partnership with our customers to supply product enhancements, service, and upgrades (both hardware and software) at very reasonable prices and fast turn-around time. Following is a listing of the services we provide:

On-line support is available through our website primarily through the troubleshooting pages located in the set up and operations manuals for each of our custom kiosk or vending machine products. We also provide a toll-free number for service should additional help be needed to get your product up and running. Because we engineer and assemble all our machines and kiosks, we can identify and solve most problems quickly over the phone. Many service issues can be solved over the phone without needing replacement parts.

Monday – Friday 7:00 a.m. to 5:00 p.m. CST except holidays.

Toll Free: 800-795-8251 option 1
Phone: 402-564-3191 option 1
Email: serv@technikmfg.com

We maintain a good inventory of new, rebuilt or refurbished parts and supplies available for immediate delivery. We strongly believe in service after the sale and know that every problem has a solution. Our service is top-notch in the industry striving to attain the least amount of down-time possible.

As an additional service to our customers, we have installation and service instructions available to download in PDF format. To be able to view these files, you will need Adobe Acrobat installed on your computer. A free download of this program can be found at www.adobe.com

Technik offers free service training for our customers at our facility in Columbus, Nebraska as well as training at any off-site location for a nominal fee.

Technik Mfg. offers the best service repair parts possible at the lowest cost. Part of that effort includes our core-credit return parts program. Our customers often wonder what to do with the parts that are replaced so Technik has devised a program that incentivizes customers receiving replacement parts to return the replaced part back to Technik for a core credit to their account. As a result of this program, Technik offers rebuilt or refurbished parts at a reduced price and with a 6-month warranty. This program is administered as follows:

Core Credit Parts: (IM-4L dispensing mechanism, IM-GM2 dispensing mechanism, IM-CM4 dispensing mechanism, 110-090 control board).

  1. All service parts shipped under the core credit program are prepaid and the core credit amount will be issued to the account once the replaced part is received back on an RMA. All RMA’s need to be returned within 90 days of issuance to receive the credit.
  2. Service parts shipped that are still under warranty are ineligible for the core credit program.
  3. Shipping costs under the core credit program is the responsibility of the customer on the core credit part being shipped out as well as the core credit part being returned.

Service Parts: (bill acceptors, power supplies, displays, etc)

  1. All service parts not part of the core credit program are prepaid before shipping unless payment terms have been pre-approved for the account.
  2. Shipping and handling costs for service parts under warranty will be shipped UPS “ground” at no charge to the customer. If a faster service is required, the customer will need to pay the difference.
  3. All out-of-warranty service parts are to be prepaid, including shipping and handling, unless payment terms have been pre-approved for the account.

Policy Issues:

  1. Technik will need to verify serial numbers of the service parts before authorizing core credit or warranty credit. Please have these numbers available at the time a service call is placed.
  2. Warranty credits, core credits or a return authorization may be denied based on serial numbers not matching Technik records.

NOTE – If further assistance is required, please call the Technik Mfg. service dept. at 800-795-8251 option 1 for further assistance.